• chat

    CHATBOTS

    THAT IMPACT

    Custom AI powered chatbots

    Engage with your audience 24/7

    in their medium and manner of choice

  • What We Do

    what you get when you sign up with us

    conversational design

    Conversational Design

    Conversations that make sense

    We build awesome conversations that provide the best customer engagement that is right for your business

    customize

    Customization

    From tone of voice to integrations

    We customize your chatbots, taking into consideration your tone of voice and needs for a very personal experience

    analytics

    Analytics

    Makes sense of your users

    We use Big Data to analyze the conversations and offer you visual valuable insights on your customers

    strategy

    Strategy

    The Right strategy for you!

    We are your partners all the way from chatbot creation to chatbot launch, marketing and user on boarding

    support

    Support and training

    We do the work for you!

    We will watch over your chatbot, making sure it is continuously trained to answer all your customers questions

  • How It Works

    The tech underlying the chatbot

    1

    NLU

    Chatbots understand the human language (text or voice) through the Natural Language Understanding engine

    2

    Machine Learning

    Machine Learning, an application of Artificial Intelligence (AI), allows the chatbot to learn and evolve! Becoming smarter all the way

    3

    Big Data

    Big data analytics are used to provide you with powerful real time visual analytics about the how your users are utilizing the chatbot

  • Call Support / Centers

    Chatbots can be used to deliver news on demand to customers when they need them

    Hotels

    Get more direct bookings! Accompany your guest from pre-arrival to in-stay to post-departure

    Banks

    Chatbots can inform you about different banking services, monitor your money, help you plan personal budgets and even serve as your personal assistant in short & simple actions

    Retail

    Chatbots facilitate shopping by helping online shoppers find their desired product quickly. Users can buy directly from the chatbot adding a physical in-store experience feel to the digital world eliminating endless browsing

    Health Care

    Chatbots can book doctors appointments, pay invoices for services as well as store and track all payments and medical files. Also, chatbots can be as used as an instrument for patient education. Such strategy helps healthcare providers build stable and value-rich relations.

    Travel

    Chatbot can help travelers book their trips easily, record requests and answer any concerns quickly and efficiently

    Insurance

    Chatbots can be used to resolve claims and answer customer questions quickly and efficiently. They can also guide the customer to the right insurance policy

    Restaurants

    Chatbots can be used to handle reservations, answer questions, take orders while in the physical restaurant and settle the bill. They can also help with online orders, tracking and handling payments

    News / Media

    Chatbots can be used to deliver news on demand to customers when they need them

  • Profiles

    Meet our Stellar Team!

    Maher Hassanieah

    the philosopher / Strategy

    Over 13 years of experience in strategy, management, sales & product development

    Christophe Zoghbi

    the bot master / Machine Learning

    software engineer, 6 years of experience in Machine Learning, Data Science & software development

    Nathalie Bou Chahine

    the coding princess / Full-Stack Developer

    software engineer, with a masters degree in computer and communications engineering with focus on security

    Hadi Abou Khuzam

    the chief party officer / Marketing

    Over 13 years of regional experience in marketing working with both agencies and brands

    Adam 'the first' fig

    the spokesbot / Online Agent

    Our official bot, feel free to chat with Adam to know more about Fig or chatbots

  • The Blog

    Thoughts, insights, and musings

    Besides from being available for your users 24/7, 365 days a year (no sick leaves, no holidays) and the fact that it will never lose its temper and will always maintain a calm attitude, chatbots have many benefits. Here are the top 7 benefits of having a chatbot 1. Reachability With 64% of...
    Its 2018 and its likely that you have been hearing about the chatbots/ chat bots in tech events or you have been using one. So what are chatbots? The word chatbot or chat bot is a combination of two words chat and robot (bot for short). This chat robot would be configured in a way to automate...
  • Got Questions?

    We've Got Answers.

    Nassif el Yajizi Street, Bachoura, Beirut Digital District, Building 1079, Beirut, Lebanon, 2026 8609
    Monday—Friday: 9:00AM–6:00PM
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    Terms and Conditions  
    ====================
    
    Last updated: May 02, 2018
    
    These Terms and Conditions ("Terms", "Terms and Conditions") govern your
    relationship with www.figbots.ai website (the "Service") operated by FIG
    ("us", "we", or "our").
    
    Please read these Terms and Conditions carefully before using the Service.
    
    Your access to and use of the Service is conditioned on your acceptance of and
    compliance with these Terms. These Terms apply to all visitors, users and
    others who access or use the Service.
    
    By accessing or using the Service you agree to be bound by these Terms. If you
    disagree with any part of the terms then you may not access the Service.
    
    Purchases  
    ---------
    
    If you wish to purchase any product or service made available through the
    Service ("Purchase"), you may be asked to supply certain information relevant
    to your Purchase including, without limitation, your credit card number, the
    expiration date of your credit card, your billing address, and your shipping
    information.
    
    You represent and warrant that: (i) you have the legal right to use any credit
    card(s) or other payment method(s) in connection with any Purchase; and that
    (ii) the information you supply to us is true, correct and complete.
    
    By submitting such information, you grant us the right to provide the
    information to third parties for purposes of facilitating the completion of
    Purchases.
    
    We reserve the right to refuse or cancel your order at any time for certain
    reasons including but not limited to: product or service availability, errors
    in the description or price of the product or service, error in your order or
    other reasons.
    
    We reserve the right to refuse or cancel your order if fraud or an
    unauthorized or illegal transaction is suspected.
    
    Intellectual Property  
    ---------------------
    
    The Service and its original content, features and functionality are and will
    remain the exclusive property of FIG and its licensors. The Service is
    protected by copyright, trademark, and other laws of both the Lebanon and
    foreign countries. Our trademarks and trade dress may not be used in
    connection with any product or service without the prior written consent of
    FIG.
    
    Links To Other Web Sites  
    ------------------------
    
    Our Service may contain links to third-party web sites or services that are
    not owned or controlled by FIG.
    
    FIG has no control over, and assumes no responsibility for, the content,
    privacy policies, or practices of any third party web sites or services. You
    further acknowledge and agree that FIG shall not be responsible or liable,
    directly or indirectly, for any damage or loss caused or alleged to be caused
    by or in connection with use of or reliance on any such content, goods or
    services available on or through any such web sites or services.
    
    We strongly advise you to read the terms and conditions and privacy policies
    of any third-party web sites or services that you visit.
    
    Governing Law  
    -------------
    
    These Terms shall be governed and construed in accordance with the laws of
    Lebanon, without regard to its conflict of law provisions.
    
    Our failure to enforce any right or provision of these Terms will not be
    considered a waiver of those rights. If any provision of these Terms is held
    to be invalid or unenforceable by a court, the remaining provisions of these
    Terms will remain in effect. These Terms constitute the entire agreement
    between us regarding our Service, and supersede and replace any prior
    agreements we might have between us regarding the Service.
    
    Changes  
    -------
    
    We reserve the right, at our sole discretion, to modify or replace these Terms
    at any time. If a revision is material we will try to provide at least 30 days
    notice prior to any new terms taking effect. What constitutes a material
    change will be determined at our sole discretion.
    
    By continuing to access or use our Service after those revisions become
    effective, you agree to be bound by the revised terms. If you do not agree to
    the new terms, please stop using the Service.
    
    Contact Us  
    ----------
    
    If you have any questions about these Terms, please contact us.
    
    ×
    Privacy Policy  
    ==============
    
    Effective date: May 02, 2018
    
    Fig ("us", "we", or "our") operates the www.figbots.ai website (the
    "Service").
    
    This page informs you of our policies regarding the collection, use, and
    disclosure of personal data when you use our Service and the choices you have
    associated with that data.
    
    We use your data to provide and improve the Service. By using the Service, you
    agree to the collection and use of information in accordance with this policy.
    Unless otherwise defined in this Privacy Policy, terms used in this Privacy
    Policy have the same meanings as in our Terms and Conditions, accessible from
    www.figbots.ai
    
    Definitions  
    -----------
    
    Personal Data  
    ~~~~~~~~~~~~~
    
    Personal Data means data about a living individual who can be identified from
    those data (or from those and other information either in our possession or
    likely to come into our possession).
    
    Usage Data  
    ~~~~~~~~~~
    
    Usage Data is data collected automatically either generated by the use of the
    Service or from the Service infrastructure itself (for example, the duration
    of a page visit).
    
    Cookies  
    ~~~~~~~
    
    Cookies are small pieces of data stored on a User’s device.
    
    Data Controller  
    ~~~~~~~~~~~~~~~
    
    Data Controller means a person who (either alone or jointly or in common with
    other persons) determines the purposes for which and the manner in which any
    personal data are, or are to be, processed.
    
    For the purpose of this Privacy Policy, we are a Data Controller of your data.
    
    Data Processor (or Service Providers)  
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    
    Data Processor (or Service Provider) means any person (other than an employee
    of the Data Controller) who processes the data on behalf of the Data
    Controller.
    
    We may use the services of various Service Providers in order to process your
    data more effectively.
    
    Data Subject  
    ~~~~~~~~~~~~
    
    Data Subject is any living individual who is the subject of Personal Data.
    
    User  
    ~~~~
    
    The User is the individual using our Service. The User corresponds to the Data
    Subject, who is the subject of Personal Data.
    
    Information Collection And Use  
    ------------------------------
    
    We collect several different types of information for various purposes to
    provide and improve our Service to you.
    
    Types of Data Collected  
    ~~~~~~~~~~~~~~~~~~~~~~~
    
    Personal Data  
    *************
    
    While using our Service, we may ask you to provide us with certain personally
    identifiable information that can be used to contact or identify you
    ("Personal Data"). Personally identifiable information may include, but is not
    limited to:
    
      * Email address
      * First name and last name
      * Cookies and Usage Data
    
    We may use your Personal Data to contact you with newsletters, marketing or
    promotional materials and other information that may be of interest to you.
    You may opt out of receiving any, or all, of these communications from us by
    following the unsubscribe link or instructions provided in any email we send.
    
    Usage Data  
    **********
    
    We may also collect information how the Service is accessed and used ("Usage
    Data"). This Usage Data may include information such as your computer's
    Internet Protocol address (e.g. IP address), browser type, browser version,
    the pages of our Service that you visit, the time and date of your visit, the
    time spent on those pages, unique device identifiers and other diagnostic
    data.
    
    Tracking & Cookies Data  
    ************
    
    We use cookies and similar tracking technologies to track the activity on our
    Service and hold certain information.
    
    Cookies are files with small amount of data which may include an anonymous
    unique identifier. Cookies are sent to your browser from a website and stored
    on your device. Tracking technologies also used are beacons, tags, and scripts
    to collect and track information and to improve and analyze our Service.
    
    You can instruct your browser to refuse all cookies or to indicate when a
    cookie is being sent. However, if you do not accept cookies, you may not be
    able to use some portions of our Service.
    
    Examples of Cookies we use:
    
      * Session Cookies. We use Session Cookies to operate our Service.
      * Preference Cookies. We use Preference Cookies to remember your preferences
        and various settings.
      * Security Cookies. We use Security Cookies for security purposes.
    
    Use of Data  
    -----------
    
    Fig uses the collected data for various purposes:
    
      * To provide and maintain our Service
      * To notify you about changes to our Service
      * To allow you to participate in interactive features of our Service when
        you choose to do so
      * To provide customer support
      * To gather analysis or valuable information so that we can improve our
        Service
      * To monitor the usage of our Service
      * To detect, prevent and address technical issues
      * To provide you with news, special offers and general information about
        other goods, services and events which we offer that are similar to those
        that you have already purchased or enquired about unless you have opted
        not to receive such information
    
    Retention of Data  
    -----------------
    
    Fig will retain your Personal Data only for as long as is necessary for the
    purposes set out in this Privacy Policy. We will retain and use your Personal
    Data to the extent necessary to comply with our legal obligations (for
    example, if we are required to retain your data to comply with applicable
    laws), resolve disputes, and enforce our legal agreements and policies.
    
    Fig will also retain Usage Data for internal analysis purposes. Usage Data is
    generally retained for a shorter period of time, except when this data is used
    to strengthen the security or to improve the functionality of our Service, or
    we are legally obligated to retain this data for longer time periods.
    
    Transfer Of Data  
    ----------------
    
    Your information, including Personal Data, may be transferred to — and
    maintained on — computers located outside of your state, province, country or
    other governmental jurisdiction where the data protection laws may differ than
    those from your jurisdiction.
    
    If you are located outside Lesotho and choose to provide information to us,
    please note that we transfer the data, including Personal Data, to Lesotho and
    process it there.
    
    Your consent to this Privacy Policy followed by your submission of such
    information represents your agreement to that transfer.
    
    Fig will take all steps reasonably necessary to ensure that your data is
    treated securely and in accordance with this Privacy Policy and no transfer of
    your Personal Data will take place to an organization or a country unless
    there are adequate controls in place including the security of your data and
    other personal information.
    
    Disclosure Of Data  
    ------------------
    
    Business Transaction  
    ~~~~~~~~~~~~~~~~~~~~
    
    If Fig is involved in a merger, acquisition or asset sale, your Personal Data
    may be transferred. We will provide notice before your Personal Data is
    transferred and becomes subject to a different Privacy Policy.
    
    Legal Requirements  
    ~~~~~~~~~~~~~~~~~~
    
    Fig may disclose your Personal Data in the good faith belief that such action
    is necessary to:
    
      * To comply with a legal obligation
      * To protect and defend the rights or property of Fig
      * To prevent or investigate possible wrongdoing in connection with the
        Service
      * To protect the personal safety of users of the Service or the public
      * To protect against legal liability
    
    Security Of Data  
    ----------------
    
    The security of your data is important to us, but remember that no method of
    transmission over the Internet, or method of electronic storage is 100%
    secure. While we strive to use commercially acceptable means to protect your
    Personal Data, we cannot guarantee its absolute security.
    
    "Do Not Track" Signals  
    ----------------------
    
    We do not support Do Not Track ("DNT"). Do Not Track is a preference you can
    set in your web browser to inform websites that you do not want to be tracked.
    
    You can enable or disable Do Not Track by visiting the Preferences or Settings
    page of your web browser.
    
    Your Rights  
    -----------
    
    Fig aims to take reasonable steps to allow you to correct, amend, delete, or
    limit the use of your Personal Data.
    
    Whenever made possible, you can update your Personal Data directly within your
    account settings section. If you are unable to change your Personal Data,
    please contact us to make the required changes.
    
    If you wish to be informed what Personal Data we hold about you and if you
    want it to be removed from our systems, please contact us.
    
    In certain circumstances, you have the right:
    
      * To access and receive a copy of the Personal Data we hold about you
      * To rectify any Personal Data held about you that is inaccurate
      * To request the deletion of Personal Data held about you
    
    You have the right to data portability for the information you provide to Fig.
    You can request to obtain a copy of your Personal Data in a commonly used
    electronic format so that you can manage and move it.
    
    Please note that we may ask you to verify your identity before responding to
    such requests.
    
    Service Providers  
    -----------------
    
    We may employ third party companies and individuals to facilitate our Service
    ("Service Providers"), to provide the Service on our behalf, to perform
    Service-related services or to assist us in analyzing how our Service is used.
    
    These third parties have access to your Personal Data only to perform these
    tasks on our behalf and are obligated not to disclose or use it for any other
    purpose.
    
    Analytics  
    ~~~~~~~~~
    
    We may use third-party Service Providers to monitor and analyze the use of our
    Service.
    
      * Google Analytics
    
        Google Analytics is a web analytics service offered by Google that tracks
        and reports website traffic. Google uses the data collected to track and
        monitor the use of our Service. This data is shared with other Google
        services. Google may use the collected data to contextualize and
        personalize the ads of its own advertising network.
    
        You can opt-out of having made your activity on the Service available to
        Google Analytics by installing the Google Analytics opt-out browser add-
        on. The add-on prevents the Google Analytics JavaScript (ga.js,
        analytics.js, and dc.js) from sharing information with Google Analytics
        about visits activity.
    
        For more information on the privacy practices of Google, please visit the
        Google Privacy & Terms web page:
        
    
    Behavioral Remarketing  
    ~~~~~~~~~~~~~~~~~~~~~~
    
    Fig uses remarketing services to advertise on third party websites to you
    after you visited our Service. We and our third-party vendors use cookies to
    inform, optimize and serve ads based on your past visits to our Service.
    
      * Google AdWords
    
        Google AdWords remarketing service is provided by Google Inc.
    
        You can opt-out of Google Analytics for Display Advertising and customize
        the Google Display Network ads by visiting the Google Ads Settings page:
        
    
        Google also recommends installing the Google Analytics Opt-out Browser
        Add-on -  \- for your web
        browser. Google Analytics Opt-out Browser Add-on provides visitors with
        the ability to prevent their data from being collected and used by Google
        Analytics.
    
        For more information on the privacy practices of Google, please visit the
        Google Privacy & Terms web page:
        
    
      * Facebook
    
        Facebook remarketing service is provided by Facebook Inc.
    
        You can learn more about interest-based advertising from Facebook by
        visiting this page: 
    
        To opt-out from Facebook's interest-based ads follow these instructions
        from Facebook: 
    
    
    
        Facebook adheres to the Self-Regulatory Principles for Online Behavioral
        Advertising established by the Digital Advertising Alliance. You can also
        opt-out from Facebook and other participating companies through the
        Digital Advertising Alliance in the USA
        , the Digital Advertising Alliance of
        Canada in Canada  or the European Interactive
        Digital Advertising Alliance in Europe ,
        or opt-out using your mobile device settings.
    
        For more information on the privacy practices of Facebook, please visit
        Facebook's Data Policy: 
    
    Payments  
    ~~~~~~~~
    
    We may provide paid products and/or services within the Service. In that case,
    we use third-party services for payment processing (e.g. payment processors).
    
    We will not store or collect your payment card details. That information is
    provided directly to our third-party payment processors whose use of your
    personal information is governed by their Privacy Policy. These payment
    processors adhere to the standards set by PCI-DSS as managed by the PCI
    Security Standards Council, which is a joint effort of brands like Visa,
    Mastercard, American Express and Discover. PCI-DSS requirements help ensure
    the secure handling of payment information.
    
    The payment processors we work with are:
    
      * Stripe
    
        Their Privacy Policy can be viewed at 
    
    Links To Other Sites  
    --------------------
    
    Our Service may contain links to other sites that are not operated by us. If
    you click on a third party link, you will be directed to that third party's
    site. We strongly advise you to review the Privacy Policy of every site you
    visit.
    
    We have no control over and assume no responsibility for the content, privacy
    policies or practices of any third party sites or services.
    
    Children's Privacy  
    ------------------
    
    Our Service does not address anyone under the age of 13 ("Children").
    
    We do not knowingly collect personally identifiable information from anyone
    under the age of 13. If you are a parent or guardian and you are aware that
    your Children has provided us with Personal Data, please contact us. If we
    become aware that we have collected Personal Data from children without
    verification of parental consent, we take steps to remove that information
    from our servers.
    
    Changes To This Privacy Policy  
    ------------------------------
    
    We may update our Privacy Policy from time to time. We will notify you of any
    changes by posting the new Privacy Policy on this page.
    
    We will let you know via email and/or a prominent notice on our Service, prior
    to the change becoming effective and update the "effective date" at the top of
    this Privacy Policy.
    
    You are advised to review this Privacy Policy periodically for any changes.
    Changes to this Privacy Policy are effective when they are posted on this
    page.
    
    Contact Us  
    ----------
    
    If you have any questions about this Privacy Policy, please contact us:
    
      * By email: info@figbots.ai